Returns
30 days to decide it earned its place on your counter
If the product arrives faulty, misprinted or encoded to the wrong link, we replace it or refund you. No restocking fees, no argument.
What's covered
- Manufacturing faults: delamination, cracked acrylic, printing defects.
- An NFC chip that doesn't read or is encoded to the wrong destination.
- Artwork that doesn't match the proof you approved.
- Items damaged in transit.
What isn't
- Approved-proof errors — once you sign off on artwork, spelling and the review link, that file goes to print as-is. Check the proof carefully.
- Normal wear after months of counter use, or damage from drops and misuse.
- Custom tooling and bespoke shapes, which are made specifically for you.
How to start a return
Email support@pebblereviews.co within 30 days of delivery with your order reference and a photo of the issue. We approve most claims the same working day.
- Replacement: a new batch goes into production immediately. In most cases you keep the original — we won't ask you to ship faulty stock back.
- Refund: issued to the original payment method within 5 to 10 business days of approval.
Changed your mind
Because every piece is printed and encoded to order, we can't resell returned stock. If you cancel before we start production, you get a full refund. After the proof is approved and production has begun, cancellations aren't possible — but if something is genuinely wrong with the order, the guarantee above applies.